Data Quality and Compliance Officer

Creditinfo CRB Kenya Ltd is a leading Credit Reference Bureau dedicated to providing accurate and reliable credit information services. We are looking for a versatile individual to join our team as a Data Quality and Compliance Officer. In this role, you will be dedicated to maintaining superior data quality across organizational systems and processes. This role plays a crucial part in sustaining high data quality standards and ensuring compliance while fostering client satisfaction through effective data management practices

Key Responsibilities:

• Developing and implementing strategies to ensure superior data quality across systems through regular audits, cross functional collaboration and continuous monitoring
• Ensuring compliance with data protection laws and privacy guidelines. Translating compliance requirements into operational policies and procedures aligned with industry best practices.
• Performing risk assessments to proactively identify vulnerabilities, implementing measures to mitigate risks and resolve issues.
• Conducting data quality checks using specialized tools to identify inconsistencies.
• Generating regular reports on data quality metrics, compliance status, and improvement initiatives. Maintaining detailed documentation of data quality processes, compliance activities, and audit trails.
• Facilitating the timely delivery of key data, reports, and notifications to stakeholders (internal and external) ensuring seamless communication and service delivery
• Proactively engaging with clients to resolve data quality challenges and ensure high customer satisfaction. Managing concerns and disputes raised by Consumer Care, collaborating with CIPs for effective resolution.
• Supporting implementation of industry or regulator driven projects, ensuring adherence to deadlines and project timelines
• Conducting comprehensive staff and CIPs training on data quality protocols, compliance matters and best practices.
• Conducting client visits to address data quality concerns and managing data processing activities to ensure compliance with established standards.
• Managing compliance and accurate data submission from obligated institutions, while overseeing user account management to ensure data security and access control

Candidate Requirements:

• Bachelor’s degree in Information Systems, Information Technology, Data Management, or a related field; advanced degree or relevant certifications (e.g., Data Analytics and Data Quality Tools Training, CISA, PMP) is a plus.
• Proven experience (3 years) in data management, or a related role, preferably in the financial services or credit industry.
• Strong understanding of data management principles, data governance, data quality, and data security practices.
• Attention to Detail: Ability to spot inconsistencies and maintain accuracy in all tasks.
• Analytical Thinking: Strong capacity to evaluate data, identify patterns, and derive actionable insights.
• Problem-Solving Skills: Ability to identify problems, think critically, and propose effective solutions.
• Good Communication Skills: Strong verbal and written communication, with the ability to convey information clearly and effectively.
• Ethical Integrity: Demonstrates a strong sense of ethics, responsibility, and trustworthiness in all work.
• Adaptability: Comfortable with change and able to adjust to evolving work environments and priorities.
• Persistence: Displays resilience in overcoming challenges and striving for continuous improvement.
• Continuous Learning: Eagerness to learn new skills and keep updated with industry trends and technologies.
• Technical Skills: Proficient in the necessary technical tools and platforms required for the role.
• Time Management: Capable of managing deadlines effectively and prioritizing tasks efficiently.
• Patience: Approaches work with a calm and composed attitude, especially in challenging situations.
• Organizational Skills: Strong ability to organize tasks, manage resources, and maintain order in work processes.
• Team Player: Collaborative, with the ability to work well in a team, contributing to a positive work environment.

How to Apply:

Interested candidates should submit their CV and cover letter to ke.careers@creditinfo.com and the subject of the email MUST be DQCO/01.
Candiates with the listed abilities are encouraged to apply. Only candidates with succesful applications will be contacted.
Applications close on 18th September 2024 at 5.00pm.

Creditinfo Values

• Respect – Symbolizes all our work, both within Creditinfo and towards our customers. We provide high-quality service and maintain a positive and diverse workplace. We work with integrity.
• Innovation – We lead transformation. We are ambitious in our work; we challenge ourselves and take initiative to find solutions and create value for our customers.
• No Nonsense – We find the essence in all that we do. The purpose is what matters and that we provide value in our services. We are self-motivated and energetic. We are approachable and easy to work with for our clients. That is how we get things done.
Creditinfo is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We welcome and encourage applications from all qualified individuals.