In the event where the customer believes that the information contained in the database is inaccurate, erroneous or out-dated, the customer may notify the bureau in writing by filing a dispute.

The bureau shall then take five working days upon receiving the disputed information in a customer’s credit report and shall start investigations with the parties involved.

If the Credit Bureau after completing its investigations finds out that the disputed customer information turns out to be false, the bureau may charge the customer for the costs of its services incurred during investigation.

File a Dispute